Testimonials

Ann Cheetham, Stoke. ST7

Your service was second to none and my oven is the cleanest in the land. Since you cleaned it, I have been so careful to cover up anything which might spoil it. An excellent job and I will use you again. Friends have been very impressed. What more can I say. Thank you.

Ann Cheetham, Stoke. ST7

Dr Pearson, Wychwood, CW2

Very many thanks for the most courteous, efficient, effective oven cleaning. I found you by chance and won’t be losing your number! I am hooked!

Dr Pearson, Wychwood, CW2

Mrs Mary Kent, Trent Vale. ST4

I have had this service 4 times now and I am very pleased with the visits. Very pleasant gentleman. My oven is sparkling like new when the work is done. Thank you.

Mrs Mary Kent, Trent Vale. ST4

Mrs Parkes, Wychwood Park. CW2

Mark is worth his weight in gold for the service he provides. My oven looks brand new, thank you.

Mrs Parkes, Wychwood Park. CW2

Mr Cassidy, Winsford. CW7

Have used the service several times and extremely pleased with each visit. The oven is like new. Would recommend you to try it.

Mr Cassidy, Winsford. CW7

Mrs Leigh, Crewe. CW1

I would like to say how easy I found enlisting your service to be from the initial (returned) phone call to the text confirmation and then to the valet. Your services have always been excellent and professional, the results speak for themselves – I can never get my oven looking anywhere near it’s new state, even if I spend many hours cleaning it. So thank you OVENU.

Mrs Leigh, Crewe. CW1

Mr Howlett, Sandbach. CW11

Excellent service from start to finish without exception. Very professional in all aspects with a high degree of quality and performance, also support, communication, attitude and courtesy. Will contact after 3 years of support. Thank you.

Mr Howlett, Sandbach. CW11

Ms Hollingworth. Madeley Crewe. CW3

Mark has been cleaning my oven for the past 6 years. I am very pleased with the results and prompt service.

Ms Hollingworth. Madeley Crewe. CW3

Mrs Banks, Stoke-On-Trent. ST3

Mark has been coming to clean my oven for 9 years. I think that it says everything. He is so reliable and does such a wonderful job.

Mrs Banks, Stoke-On-Trent. ST3

Mrs Watson, Congleton. CW12

Your service is amazing! After 10 years continuous family usage, with accompanying grot and spillage, my oven really is like new again thanks to your wonderfully efficient, hard working and non judgemental operative Mark. I have called him for an action replay and do not hesitate to recommend the service whenever I can.

Mrs Watson, Congleton. CW12

Mrs Connor, Newcastle-Under-Lyme. ST5

My oven came up looking like a new oven, it was brilliant.

Mrs Connor, Newcastle-Under-Lyme. ST5

Mrs Brennan, Trewtham. ST4

Mark has been cleaning my cooker for a few years. I am always more than satisfied with his work. He goes to great lengths to protect your work surfaces, floors, etc. I find him friendly and efficient and he always does an excellent job. I would be happy to recommend him to anyone.

Mrs Brennan, Trewtham. ST4

Mrs Lewis, Sandbach. CW11

I am very pleased with the service of OVENU and especially with the service from Mark who has been coming to valet my oven for several years. A reliable pleasant man who does a very good job.

Mrs Lewis, Sandbach. CW11

Mrs Yule, Barlaston. ST12

Mark has been cleaning my Aga for 7 years. I wouldn’t use anyone else. He is punctual, professional, friendly and does a thorough job. I look forward to his visits each year.

Mrs Yule, Barlaston. ST12

Mrs Noya, Stoke-on-Trent. ST3

I have Mark on a regular basis. My oven looks brand new each and every time he’s finished. Every time I think I’ve got a new oven. He does an excellent job. I would recommend Mark to anybody wanting an oven valeting service – great.

Mrs Noya, Stoke-on-Trent. ST3

Mrs Morley, Dresden. ST3

I first used Mark’s service when I was pregnant and didn’t want to use conventional oven cleaners due to fumes. However once we’d gone down the route of using OVENU, the results are so brilliant, I’d never clean the oven again myself…..the job is 100 times more efficient than I could ever do, and literally looks like a ‘new’ oven again every time. Considering the time and energy it saves, it’s brilliant value too. Always very pleased indeed!

Mrs Morley, Dresden. ST3

Mrs Gee, Baldwins Gate. ST5

Fantastic service. Friendly and kind. Worth every penny. Wouldn’t be without Mark my OVENU cleaning man!

Mrs Gee, Baldwins Gate. ST5

Mrs Lyons, Crewe. CW2

Mark has been coming to clean my oven for 5 years now and I am still pleased and excited when I see the final result. I wish I had known about him years ago and would recommend him highly.

Mrs Lyons, Crewe. CW2

Mr Edwards, Crewe. CW1

We have three visits to our oven. Each time we have been very impressed with the service and finish on the oven.

Mr Edwards, Crewe. CW1

Mrs Twigge, Newcastle-Under-Lyme. ST5

I have been using OVENU for a number of years now. I have always been more than satisfied with the service. I have found him very friendly, trustworthy and overall a nice gentleman. I wouldn’t go anywhere else to have my Range cooker valeted. My Range is always like new when he has cleaned it. Excellent service, always on time. Thank you very much.

Mrs Twigge, Newcastle-Under-Lyme. ST5

Mrs Parks, Meir Park. ST3

I have my Range and hood cleaned every year! Every year not only do I have a fabulous guy clean it but I feel like I have a new Range. Why anyone would want to clean it themselves beats me – spend the time doing other things and come home to a sparkling oven. Thanks so much for the services you provide – a very happy customer!

Mrs Parks, Meir Park. ST3

Mrs Hamlin, Wistaston. CW2

Thank you for your excellent and professional service. We are delighted to be one of your regular clients. Keep up the good work and see you again soon!

Mrs Hamlin, Wistaston. CW2

Mrs Hefferon, Werrington. ST9

I find this service invaluable. Mark is friendly, clean working and professional in his attitude. I would highly recommend this service.

Mrs Hefferon, Werrington. ST9

Mrs Trust, Middlewich. CW10

We have used Mark on a number of occasions and years and are always delighted with his results. The oven and hob are always bought back to new. Mark is always professional, friendly and leaves the area spotless.

Mrs Trust, Middlewich. CW10

Gail, Congleton. CW12

Excellent service, prompt, efficient. Very happy with results.

Gail, Congleton. CW12

Mrs Grasmender, Sandbach. CW11

My oven looks forward to it’s annual visit from Mark. It gets it’s annual check up and polish and a rest for a couple of days. I also delight in his visit as he is polite, efficient and always clean and tidy.

Mrs Grasmender, Sandbach. CW11

Julie Hayward, Newcastle-Under-Lyme. ST5

Mark has been an annual visitor for the past 8 years, providing an efficient and friendly service. I look forward to his visit and my Rangemaster looks like new when he’s finished. This is a service I could not do without – long may it continue.

Julie Hayward, Newcastle-Under-Lyme. ST5

Mrs Stoiljkovic, Endon. ST9

I have used OVENU for many years now and have found their service to be outstanding. I would recommend them every time – you will be amazed.

Mrs Stoiljkovic, Endon. ST9

John Ash, Dresden. ST3

Mark has been valeting my cooker for several years now and apart from doing a good job he is very friendly and we have a laugh and a joke together. I would highly recommend him.

John Ash, Dresden. ST3

Mrs Mayor, Nantwich. CW5

The OVENU service is first class and provided by a technician who is highly effiecient, punctual and friendly. My oven is left in fabulous condition and I would have no hesitation in recommending this company to friends and neighbours. A great job well done.

Mrs Mayor, Nantwich. CW5

Miss. Hancock, Biddulph. ST8

Thank you so much, cant tell you enough how pleased I am.The oven gets a lot of use now i’m a Mum and to have it looking like new 5 years on is just amazing. Thanks Mark – see you next year!

Miss. Hancock, Biddulph. ST8

Mr Turner, Dresden. ST3

Mark has been coming to clean my oven for a good while now and I wouldn’t be without him. He does a very good job and is very pleasant and friendly. He doesn’t leave a mess when he has finished. I would highly recommend Mark to anyone, he’s a good chap indeed he is! Well done.

Mr Turner, Dresden. ST3

Mrs Zurawer, Leek. ST13

We have now used your services for the past 3 years and have been delighted with the finished result on each occasion. Also a very friendly attitude towards the clients. I would not hesitate in recommending your company to my friends and neighbours.

Mrs Zurawer, Leek. ST13

Jacqui Laughlin, Sandbach. CW11

I have been very pleased with the excellent service from OVENU. From the ease of booking appointments, to the text reminders and then the fabulous job performed by the operator. It is nice having continuity and seeing the same friendly face each time. Great friendly efficient service – oven looks like new afterwards.

Jacqui Laughlin, Sandbach. CW11

Mrs P Unsworth, Crewe. CW2

Three years ago after a spell in hospital I couldn’t face cleaning my oven. I decided to have OVENU to valet it. This is now a permanent thing, I wont be changing. P.S my 10 year old oven looks like a new one.

Mrs P Unsworth, Crewe. CW2

Mrs L Dutton, Blurton. ST3

Mark from OVENU has been cleaning my oven for 4 or 5 years. He’s reliable, punctual and pleasant and leaves the hob and ovens sparkling and clean as new. No mess left behind. I have always been very  happy with the service and would have no hesitation recommending him.

Mrs L Dutton, Blurton. ST3

Mrs Davies, Cheadle. ST10

Mark is always pleasant and does an excellent job with our Range style double oven. It looks like new when it is finished! With three children a lot of working takes place and so our oven needs this wonderful service! Thank you.

Mrs Davies, Cheadle. ST10

Mrs Hanmore, Halmer End. ST7

It is just like Christmas when OVENU man (Mark) has been – the cooker sparkles and I feel great as I have not had to do anything to gain ‘the look’ – he is always on time, pleasant, trustworthy and leaves the kitchen clean and tidy when he has finished. This is definitely a service I couldn’t do without!

Mrs Hanmore, Halmer End. ST7

Suzanne Walley, Newcastle-Under-Lyme. ST5

Windsor House Properties Ltd have been using the services of OVENU and Mark for the last 5 years. What can we say other than fantastic service and work cleaning all our ovens in each tenanted property. Here’s to continued business relationship between Windsor House and Mark at OVENU. Thank you.

Suzanne Walley, Newcastle-Under-Lyme. ST5

Jacqueline McMullen, Endon. ST9

Great reliable service from Mark – trustworthy and confidential – oven returns to as good as new after 6 years of Mark’s service twice a year, in preparation for summer parties and Christmas meals. Have open plan kitchen so oven is main feature which attracts admiring comments from guests, such as ‘ How long have you had your oven?’ – ‘I would never have guessed it looks as good as new!!’ ‘Give me his number’ Mark you can rely on OVENU to make your life EASY.

Jacqueline McMullen, Endon. ST9

Mrs Boon, Blythe Bridge. ST11

I am very pleased with the oven cleaning service. The service is reliable and for a very reasonable price my oven looks like new. I would definitely recommend the service.

Mrs Boon, Blythe Bridge. ST11

Mr Silverstone, Trentham. ST4

I have used OVENU for several years and have found them to be prompt, courteous and efficient, they go the extra mile – not only are the kitchen appliances like new after their attention but, they also do minor repairs and replacements. I thoroughly recommend them.

Mr Silverstone, Trentham. ST4

Version 1.3

Maintaining your privacy and your trust is very important to us. We strive to be especially clear on how we use your personal information, if and when we collect it, and on the ways in which we can work together to protect your privacy.

This document is for compliance with the UK Data Protection & Privacy legislation and the Applied GDPR (General Data Protection Regulation) also known as Regulation (EU)2016/679

This Privacy Policy explains the:

  • Identity and contact information of the data controller
  • Legitimate interests of the data controller or third party
  • Purpose of the processing and the lawful basis for the processing
  • Categories of personal data to be processed
  • Details of whether personal data came from direct or indirect sources
  • Recipients or categories of recipients of the personal data
  • Details of data transfers to a third country and safeguards
  • Length of time personal data is processed and any criteria used to establish the length of time the data is processed
  • Data Subject’s Rights (Your rights)
  • Right to complain to the supervisory authority/regulator
  • Details of any part of a statutory or contractual requirement and possible consequences of failing to provide the personal data
  • The existence of any automated decision making, including profiling and information about how decisions are made

What products and services are covered by this policy?

This Privacy Policy applies to the information that we may obtain from you through your use of our website(s), from your direct contact with our franchisees or a call handling centre, collectively called the “Services”. If you have any questions or need more information about these Services, please contact us at the email address in the section below.

Data Controller

For the purposes of the data protection & privacy legislation the Data Controller is:- Ovenu Franchising Limited (abbreviated to ‘we’ and/or ‘us’ throughout this notice)

Ovenu Franchising Limited is a Company Registered in England & Wales under Registration Number 3751822.

We are also registered at the Information Commissioner’s Office No.ZA225575

To contact us, please write to us at our Trading Address; Unit 3, Station Industrial Estate, Oxford Road, Wokingham Berkshire. RG41 2YQ or use Email: privacypolicyinformation@ovenu.co.uk

We will use the information we collect for a variety of purposes, including to:

  • Make our Services work for you;
  • Provide, operate, maintain, improve, personalise, and promote our Services;
  • Develop new products, services, features, and functionality;
  • Process and complete transactions, and send you related information, including purchase confirmations and invoices;
  • Communicate with you, including responding to your comments, questions, and requests; providing customer service and support;
  • Providing you with information about services, transmitting technical notices, updates, security alerts, administrative messages, and occasional marketing messages;
  • Providing other news or information about us;
  • Monitor and analyse trends, usage, and activities in connection with our Services;
  • Investigate and prevent fraudulent transactions, unauthorised access to our Services and other illegal activities

We only process personal data on a legitimate interest basis that such processing is necessary in order to enter into or perform a contract for our service(s) or provide further information about our franchise opportunities and/or;

We and our franchisees will legitimately process data to confirm any and all bookings made in keeping with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and/or;

We and our franchisees will process data to supply you with accurately prepared and costed quotations prior to commencing works based on information you provide us with either verbally or via our website contact forms.

Providing further information about our franchised business opportunity is often supplied over a number of communications and there is always the option to unsubscribe at any time to stop receiving further information electronically. To stop receiving communications via any other media (by post for example), you can request this in writing to our Trading Address above.

All of the above is processed on the basis we have a legitimate interest which is not overridden by the rights or freedoms of the affected data subjects.

Categories of personal data and Sources

What information do we collect from you, and how is it used?

Direct:

You can visit our website without telling us who you are and without revealing any personal information about yourself. To provide full service however, we will most often need to collect some personal information. For instance, we collect information about you when you request a quotation or details of our franchise opportunity. The types of Information we collect may include email address, country of residence, your name, postal address and phone number.

We do not collect or process sensitive/special categories of personal data, nor facilitate processing personal data of data subjects under the age of consent (children).

Indirect:

From cookies: We may also collect “cookie” information that we may save to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory. We use cookies to improve and customise our Services and your experience; to allow you to access and use our Services ; to log visits and to understand which areas and features of the Services are most popular. We may also associate the information we store in cookies with personal information you submit while using our Services. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our Services.

For specific information on cookies, please refer to Aboutcookies.org

Logs: We may record certain information and store it in log files when you interact with our Services. This information may include Internet protocol (IP) or other device addresses or ID numbers as well as browser type, Internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, your mobile carrier and system configuration information.

Analytics: We and our analytics providers also collect and store analytics information when you use our Services to help us improve our Services. We make sure this data is anonymous by not connecting any analytics data to personally identifiable data such as a name, email address, physical address or phone number.

How might we share information?

We are not in the business of renting or selling your personal information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we will share your personal information with third party data processors, as set out below:

The Ovenu business is run and operated as a Business Format Franchise under franchise agreement between Ovenu Franchising Limited and our franchisees.

Our appointed franchisees process data in accordance with our Internal Privacy Policy stipulations and in accordance with the Terms of their Franchise Agreement with us.

Newsletter Service: We use a commercial application to facilitate our newsletter service and there is the opportunity to unsubscribe on each & every item.

Compliance with Laws and Law Enforcement Requests; Protection of Our Rights: We may disclose your information (including your personal information) to a third party if:

  • We believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request
  • To protect the security or integrity of our products and services
  • To protect our property, rights, and safety and that of our customers or the public from harm or illegal activities
  • To respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person; or
  • To investigate and defend ourselves against any third-party claims or allegations.

Business Transfers:

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another person or company. And for clarity, this may include the change in proprietorship of a franchise territory. We will notify you of such a change in ownership or transfer of assets by posting a notice on our website and/or email as part of our contractual obligation to you.

Data Transfers

The data controller does not transfer personal data outside of the United Kingdom or European Union. The data controller has ensured that adequate safeguards are in place with data processors acting on its behalf.

How long will we keep the personal data?

Retaining some data may be subject to a statutory retention period and this must be adhered to, (to keep certain data for a minimum period of time). This may include personal data (name, address, contact details), but on expiry of such statutory requirement, such data will be destroyed securely. Where possible any personally identifiable data will be anonymised or pseudonymised.

Your information we use for occasional marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. Our backup routine keeps data for a rolling 30 day period after which time the data is removed from all systems.

Statutory or other requirements

We do not process personal data in respect of any statutory requirement nor require personal data to be supplied as part of any contractual agreement other than the franchise agreement with our franchisees however, in respect of the controller’s services, certain communications may not be possible without such personal data being supplied, for example an email to furnish you with updates information etc. or an address to fulfil an order.

Profiling and Automated Decision Making

No profiling or automatic decision making processes are undertaken by us in respect of any personal data processing activities.

Your rights

Your fundamental rights as a Data Subject are:

  1. The right to be informed
  2. The right of access
  3. The right of rectification
  4. The right of erasure (often known as the right to be forgotten)
  5. The right to prevent processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automatic decision making and profiling

Under the right of access (2), you have the right to obtain:-

– confirmation that your data is being processed;

– access to your personal data; and

– other supplementary information

So that you are aware of and can verify the lawfulness of the processing, your right to access can be exercised by contacting the data controller as above.

Not all fundamental rights are absolute.

Your right to complain to the supervisory authority/regulator

You have the right to complain about organisations processing your personal data.  You can exercise this right by contacting the supervisory authority of the data controller as follows:-

Head office

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number

We regularly review and, where necessary, update our privacy information. If we plan to use personal data for a new purpose, we’ll update our privacy information and communicate the changes to individuals before starting any new processing.